Refund and Returns Policy

HomeRefund and Returns Policy

Last updated: 27 October 2026

At Ponpudava, we believe every saree should bring you joy. We take care to ensure that our products are packed and delivered with attention to detail. If there is an issue with your order, we are here to help.

Please read our Return & Refund Policy to understand the conditions under which a return, replacement, or refund may be requested.

1. Return Eligibility

You may request a return or replacement if:

  • You receive a damaged or defective saree.

  • You receive an incorrect product or a product different from the one ordered.

  • Your order has a significant issue that was not disclosed in the product listing.

Return request window: Please contact us within 7 calendar days  to report an eligible issue.

To help us review your request, please retain the original packaging, product tags, and invoice, where applicable.

2. Products Not Eligible for Return

For hygiene and product-quality reasons, we may not accept returns in the following circumstances, subject to applicable consumer protection laws:

  • Sarees that have been worn, washed, altered, or damaged after delivery.

  • Products with missing tags, packaging, or accessories, where these are required for verification.

  • Returns requested solely because of a change of mind, if change-of-mind returns are excluded under our applicable policy.

  • Minor variations in colour, texture, weave, or appearance that are consistent with the product description and the nature of the fabric.

Handwoven fabrics and screen displays may result in slight variations. However, this does not exclude remedies for a product that is materially different from its description or defective.

3. How to Request a Return

To request a return or replacement:

  1. Contact our customer support team at [support email address] or [WhatsApp/contact number].

  2. Provide your order number and the date of delivery.

  3. Explain the issue and share clear photographs or a video of the product and packaging, where relevant.

  4. Wait for confirmation and instructions from our team before sending the product back.

Please do not ship a product back without contacting us first, so we can provide the appropriate return instructions.

4. Refund Policy

Once your return request is reviewed and the returned product, where applicable, has been inspected, we will inform you whether your refund is approved.

For approved refunds:

  • Refunds will generally be processed to the original payment method.

  • The refund will be initiated within [5 business days] after approval.

  • The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment method.

  • Where applicable, we will communicate any refund adjustments or deductions before processing the refund.

If a refund is delayed beyond the communicated timeframe, please contact our support team with your order number.

5. Replacement Policy

Where a product is eligible for replacement due to damage, defect, or an incorrect item, we will assess the issue and confirm the available resolution.

Replacement is subject to product availability. If a suitable replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.

6. Shipping Charges

If a return is approved because the product arrived damaged, defective, or incorrect, Ponpudava will provide instructions regarding the return shipping arrangements and applicable shipping costs.

For other approved returns, shipping charges will be handled according to the applicable return terms communicated to the customer.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may be possible before the order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be available, and the applicable return policy will apply.

For prepaid orders that are successfully cancelled, eligible refunds will be processed through the original payment method, subject to the applicable terms.

8. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within [7 days] of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and its packaging.

  • Any additional information reasonably required to verify the issue.

Our team will review the details and guide you through the available resolution.

9. Contact Us

If you have questions about this Return & Refund Policy or need assistance with an order, please contact us:

Store: Ponpudava
Website: https://ponpudava.com
Email: info@ponpudava.com
Phone / WhatsApp: [Insert contact number]
Business address: [Insert registered business address, if applicable]

We appreciate your trust in Ponpudava and are committed to providing a fair and transparent shopping experience.

Note: Nothing in this policy is intended to limit any consumer rights or remedies available under applicable law.