Timeless Sarees
Eternal Grace
Last Updated: 27 October 2026
Welcome to Ponpudava. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, browse our products, or place an order.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://ponpudava.com/, use our services, or purchase products through our website.
1. Information We Collect
We may collect the following types of information when you use our website.
Personal Information
Full name
Billing and shipping address
Email address
Phone number
Account username and password, if you create an account
Order and Transaction Information
Products purchased and order history
Billing and delivery details
Order status and payment confirmation
Information required to process returns, refunds, or exchanges
We do not intend to collect or store your complete payment card details. Payment information may be processed securely by the relevant payment gateway.
Technical Information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, and website usage data.
2. How We Use Your Information
We may use your personal information to:
Process and deliver your orders.
Manage payments, refunds, returns, and exchanges.
Create and manage customer accounts.
Respond to your questions, complaints, and customer service requests.
Send order confirmations, shipping updates, and other transactional notifications.
Improve our website, products, and shopping experience.
Detect fraud, prevent unauthorised transactions, and protect website security.
Send promotional emails or offers where permitted and, where required, with your consent.
Comply with applicable legal, tax, and accounting requirements.
3. WooCommerce and Customer Accounts
Our website uses WooCommerce to provide online shopping functionality.
When you place an order, create an account, or submit information through our website, WooCommerce may process information such as your name, email address, billing details, shipping address, and order history to complete your transaction.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials.
4. Payment Processing
Payments made through our website may be handled by third-party payment service providers.
Your payment information will be processed according to the privacy and security policies of the relevant payment provider. We do not intentionally store complete payment card details on our website.
Please review the privacy policy of your chosen payment provider for more information about its data-handling practices.
5. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Payment gateway providers for processing transactions.
Courier and delivery companies for fulfilling orders.
Website hosting and technical service providers.
Website analytics and security providers, where applicable.
Professional advisers, government authorities, or other parties when disclosure is required by law.
These parties should receive only the information reasonably necessary to perform their relevant services, subject to applicable requirements.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may be used to:
Keep products in your shopping cart.
Maintain login sessions and customer preferences.
Support checkout and payment functionality.
Understand website traffic and visitor behaviour, where analytics tools are enabled.
Improve website performance and security.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, account access, or checkout.
Where required, we will seek consent before using non-essential cookies.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer service, legal compliance, tax records, and dispute resolution.
Order and transaction records may be retained for the period required under applicable laws.
When personal information is no longer required and there is no legal reason to retain it, we will take appropriate steps to delete or anonymise it, where feasible.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss, or misuse.
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security of information transmitted over the internet.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request information about the personal data we hold about you.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally permissible.
Withdraw consent for processing where consent is the applicable legal basis.
Opt out of promotional communications.
Raise a concern or complaint about how your information is handled.
To exercise these rights, contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding.
We may retain certain information where necessary to fulfil legal, accounting, security, or contractual obligations.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including payment providers and social media platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.
11. Children's Privacy
Our website is intended for general shopping purposes and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is not permitted by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technologies, or applicable laws.
Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Business Name: Ponpudava
Website: https://ponpudava.com
Email: [Insert your official customer support email]
Phone: [Insert your official contact number]
Business Address: [Insert your registered business address]
We will review privacy-related enquiries and respond within a reasonable period, in accordance with applicable law.
By using our website, you acknowledge that you have read this Privacy Policy.